We are proud of the practice style we have developed — a style based on our a commitment to listening to clients and serving their needs. That focus, combined with a continued dedication to quality, has made us a respected, full-service law firm. We present here our practice goals. We aspire to them, and we believe our clients deserve no less. Should we ever fall short of these goals in any way, please remind us of them.
Our attorneys are honest in their dealings with clients, judges and opposing counsel. We do what we say we are going to do. We do not make promises we cannot keep.
We comply with all applicable laws, court rules and the ethical standards of our profession.
Ours is a service profession, and we are judged on the quality, speed and delivery of that service. We return phone calls as quickly as possible. We try to get answers back to clients on their schedules, not ours. We remember that clients do not care about excuses; they care about their needs.
We strive to give our clients realistic, pragmatic advice — not just tell them what the law is. We describe alternatives, analyze the risks and benefits of each alternative, and discuss the steps necessary for each alternative with the client. Where possible, we make affirmative recommendations or try to describe the factors that would favor one alternative over another. When we do not know the answer to a question, we say so forthrightly and agree to find the answer. We know and respect our limits.
Our written and oral work products aim to be clear, well thought out, organized and tailored to the needs of the client and the matter.
We attempt to be thorough without producing unnecessary paperwork. We look for the shortest, most efficient way of documenting a transaction and the most effective way of obtaining the goals in litigation. We avoid “lawyerese” and legal jargon, both orally and in our written documents, wherever and whenever possible.
One attorneys are always directly responsible to the client for monitoring other attorneys and staff activities and assuring that the client’s work is being done efficiently, on time and well. We bring in multiple attorneys only when their expertise or backup is necessary.
We discourage what we think are improbable or unrealistic expectations. We strive for simplification and clarification.
We discourage pointless or non-cost-effective actions and transactions, even when specifically proposed by the client.
We do not advise our clients to take unreasonable positions in negotiations. We honor the goals of both sides. While we recognize the need to give and take in negotiations, we focus on solutions, not problems.
We strive to diffuse confrontational attitudes in our clients, opposing counsel, opposing clients and, most of all, ourselves. We are always respectful and courteous to all participants in a matter.
We strive to be vigilant, effective attorneys in our representation of clients in litigation matters.
Although we cannot guarantee results, we provide our clients with informative progress reports to enable them to make meaningful and informed decisions about their matters. We develop strategies for handling each matter and communicate our recommendations to the client in a timely manner.
We reevaluate our client’s position as the case progresses and significant events occur, and we inform our client accordingly.
When representing clients in litigation or alternative dispute resolution proceedings, we do not engage in motions or other proceedings that have no reasonable, factual or legal basis.
We keep our clients informed, regularly apprising them of our progress and any significant contacts from the opposition or other interested parties.
Although we direct and conduct the proceedings in litigation, we discuss the general strategy and seek client approval for any significant actions that we propose.
It is our policy never to treat clients in a condescending manner, nor ever to imply that our expertise and decision processes are beyond a client’s comprehension.
We believe that all client bills should reflect the applicable billing rates in effect when the services were performed, together with applicable costs and administrative charges. Descriptions of the work performed will be clear and complete.
Bills do not ordinarily include time for administrative activities that are of no direct benefit to the client, such as opening the file and performing conflict checks, attempted telephone calls and the like.
We make a point of recognizing the contributions of others — our staff, third-party service providers and other attorneys. We thank and compliment all participants at the conclusion of transactions and litigation and send copies of complimentary notes to all appropriate supervisors and managers. We acknowledge other attorneys in the firm who contributed to the client’s success. We appreciate our clients and thank them for their business.
We are proud of our work.
We are proud of our contributions to our clients’ successes. We are proud to be attorneys and counselors. We are proud of our law firm.